FAQs

What is the minimum order for Screen-Printing?

Our minimum order is 12 pieces for a 1-color imprint, 24 pieces for a 2-color imprint, 36 pieces for a 3-color imprint, and 48 pieces for a 4-color imprint. Unless your garments are for sports teams receiving names and numbers on their garments, this is the only exception to our 12 piece minimum. Anything more then 4 colors, please call us at    301-994-0909.

What is your turn around time?

Our turn around time for a screen printing order is usually 7-10 business days from the final art approval.

What about RUSH jobs?

Rush jobs are completed in less than 7 business days after the final approval of your art and are subject to a 30% addition to your total.

What is the proof / approval process?

On all new orders we will be sending you an electronic art proof for your review. This proof will state the size, colors and overall location of your print job. Please make sure to look over the proof carefully as once it is approved we will be printing exactly that. Proofs are issued about 2-3 business days after art has been received. If you do not receive a proof in that time frame please bring that to our attention, as we are not aware you didn’t receive it.

Is the Clothing included in the Price?

When you receive a quote from us, the quote will include the clothing (model number) as well as the printing.  When browsing on the website, you can approximate your cost by adding the clothing price to the printing/embroidery charge.

EMBROIDERY SPECIFIC QUESTIONS

How do I know how many stitches are in my design?

Left chest logos are typically 5-7,000 stitches. If you are not sure, contact us and send your image along with information about your order.  You will receive a response within 24 hours of your submission either with the stitch count, or advising you that more time is needed in order to have our digitizer ‘trace’ it for accuracy in stitch count.

Can I provide the Embroidery File?

Absolutely, but if you do, it must be requested on your Purchase Order (PO) and we cannot be held responsible for how it sews. A swatch will be sewn out, and you will be proofed with it. Should any corrections/adjustments be needed, you need to let us know at the time of proofing. Design edits are $25.00.

What is your turn around time for Embroidery?

On a normal order, your expected processing time is between 7 and 10 business days. Larger orders, multiple locations and individual personalization will require a longer production time, please make sure you are placing your order with enough time to process. Rush orders need at least 24-hour notice to be put on the schedule. Rush orders are produced in under 7 business days and are subject to a 30% rush fee addition to your invoice.